FAQs & Troubleshooting
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289 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3(Video) Paper is Jammed inside the Machine
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Document Jam
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Set up your Brother machine
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Paper is Jammed in the Paper Tray
- 14The printer status is Offline or Paused.
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Drum End Soon
- 18(Video) Load A4/Letter paper
- 19What is the default password for my Brother machine?
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21What is Brother iPrint&Scan?
- 22Brother iPrint&Scan cannot find my Brother machine (macOS)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Drum !
- 25(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 29How to identify your Operating System (OS).
- 30Set up your Brother machine on a wireless network.
- 31Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34No Toner
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Add your Brother machine with AirPrint (macOS)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39To install the printer driver easily using a tool. (Linux)
- 40(Video) Enable the Brother machine's network interface.
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42(Video) Reset Your Brother Machine
- 43Print the Network Configuration Report
- 44(Video) Connect telephone line and power cords
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 47I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 48(Video) Set up your Brother machine on a wireless network.
- 49Enable the Brother machine's network interface.
- 50Load Documents in the Automatic Document Feeder (ADF)