FAQs & Troubleshooting
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236 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Replace Drum
- 4Jam Rear (With Video Instructions)
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Document Jam (With Video Instructions)
- 7Drum !
- 8Toner Low or Prepare New Toner Cartridge
- 9Jam 2-sided
- 10Manual Feed
- 11"Offline" appears on the Status Monitor.
- 12Jam Tray (With Video Instructions)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14(Video) Load paper (Legal)
- 15(Video) Load A4/Letter paper
- 16Self-Diagnostic
- 172-sided Disable or 2-sided Disabled
- 18Enable the Brother machine's network interface.
- 19The printer status is Offline or Paused.
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21What is Brother iPrint&Scan?
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Set up your Brother machine on a wireless network.
- 24Drum End Soon
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Add your Brother machine with AirPrint (macOS)
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31How to identify your Operating System (OS).
- 32What is Toner Continue Mode?
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36TONER ENDED
- 37Print both sides of paper or a booklet automatically
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 39(Video) Connect telephone line and power cords
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41Change the printer driver settings (Windows/macOS)
- 42Reset the network settings to the factory default
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Clean the corona wire
- 45Print on envelopes, labels, or thick paper from the manual feed slot.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I cannot print from my computer via USB.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49(Video) Unpack your Brother machine
- 50Connect your Brother machine to your mobile device via a wireless router or access point.