FAQs & Troubleshooting
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251 Results
- 1Load legal size paper in the paper tray.
- 2Clear the "Busy, Try Again Later" message from my Brother machine's display.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Replace Ink
- 5Load envelopes
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 8How to identify your Operating System (OS).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Load paper in the paper tray
- 11The printer status is Offline or Paused.
- 12The scanner cover support has come off. (With Video Instructions)
- 13"Offline" appears on the Status Monitor.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Connect your Brother machine to your mobile device via a wireless router or access point.
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Is my Brother machine compatible with Windows Vista?
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Unable to Print 7X
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Paper Jam
- 23Print from a computer using Print Profiles.
- 24One or more of my colors are not printing (blank).
- 25What driver package format is supported by my Linux distribution?
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28How do I know which side up my photo paper should be in the tray?
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30Printing/ Scanning with a mobile device
- 31Low Temperature
- 32Improve poor print quality.
- 33Set up your Brother machine on a wireless network.
- 34How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Unable to Scan AX
- 38Ink Absorber Full
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40What is the recommended paper?
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Protect your Brother machine against unauthorised access over the network
- 43The LCD displays an error code when I use Web icon (Brother Web Connect).
- 44Where can I find the ink cartridges for my new Brother machine?
- 45Unable to Print XX
- 46Ink Low
- 47Cannot Detect
- 48When I print photos, the color quality is not good.
- 49No Paper Fed
- 50Wrong Paper Size