FAQs & Troubleshooting
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265 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 4Replace Ink
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6"Offline" appears on the Status Monitor.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Ink Absorber Full
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11What is Brother iPrint&Scan?
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14No Ink Cartridge
- 15Paper Jam
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19How do I know which side up my photo paper should be in the tray?
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Cover is Open
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Load paper in the paper tray
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Can I print from or scan to Android™ Smartphone?
- 31Improve poor print quality.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33Delete print jobs from the print queue.
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Make my copied images lighter or darker.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37No Paper Fed
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Change the printer driver settings (Windows/macOS)
- 45Ink Low
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Where can I get FaceFilter Studio and what can I do with this application?
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 50How to identify your Operating System (OS).