FAQs & Troubleshooting
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265 Results
- 1I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Ink Absorber Full
- 5Replace Ink
- 6"Offline" appears on the Status Monitor.
- 7When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Paper Jam
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is Brother iPrint&Scan?
- 13Unable to Print 5X
- 14Can I print from or scan to Android™ Smartphone?
- 15Set up your Brother machine on a wireless network.
- 16Unable to Print 7X
- 17No Paper Fed
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 20Load envelopes into my machine
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22No Ink Cartridge
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Cover is Open
- 32One or more of my colors are not printing (blank).
- 33Load paper in the paper tray
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Make my copied images lighter or darker.
- 37Out of Memory
- 38Improve poor print quality.
- 39What driver package format is supported by my Linux distribution?
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Unable to Print 3X
- 47Unable to Print XX
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49Where is the USB port on the machine?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.