FAQs & Troubleshooting
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198 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Replace Ink
- 4How do I load envelopes into my machine?
- 5Can I print from or scan to Android™ Smartphone?
- 6How to identify your Operating System (OS).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8How do I know which side up my photo paper should be in the tray?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10The printer status is Offline or Paused.
- 11Cover is Open
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14No Paper Fed
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17"Offline" appears on the Status Monitor.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan and save a document in PDF format (Scan to File)
- 20Paper Jam
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I cannot print from my computer via USB.
- 23Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32How do I clear the message "Cannot Detect" from the display?
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Delete print jobs from the print queue.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Make my copied images lighter or darker.
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Glossy Paper does not feed correctly. What can I do?
- 44When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 45When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.