FAQs & Troubleshooting
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199 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I load envelopes into my machine?
- 5Replace Ink
- 6Paper Jam
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10Can I print from or scan to Android™ Smartphone?
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Scan and save a document in PDF format (Scan to File)
- 14Cover is Open
- 15Change the printer driver settings (Windows/macOS)
- 16No Paper Fed
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Which E-mail packages are compatible with ControlCenter3?
- 20"Offline" appears on the Status Monitor.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The edge of glossy paper is smudged.
- 25I cannot remove red-eye.
- 26Make my copied images lighter or darker.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31How to identify your Operating System (OS).
- 32The printer status is Offline or Paused.
- 33Ink Low
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36One or more of my colors are not printing (blank). What can I do?
- 37When I print, the pages are smudged with ink. What should I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Delete print jobs from the print queue.
- 41Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot print from my computer via USB.
- 46Scan using XSane or GIMP (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Uninstall the scanner driver. (Linux)
- 50I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)