FAQs & Troubleshooting
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298 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Duplex (two-sided) scan
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14How do I install additional memory?
- 15Scan and save a document in PDF format (Scan to File)
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21How to identify your Operating System (OS).
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 27The printer status is Offline or Paused.
- 28Protect your Brother machine against unauthorised access over the network
- 29Configure and use the Scan to OCR feature in Windows.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Adjust color settings by using the custom setting in the printer driver
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Delete print jobs from the print queue.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 40Tips for copy/scanning and preventing document jams
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Spots are printed at 75mm.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.