FAQs & Troubleshooting
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298 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Duplex (two-sided) scan
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Tips for copy/scanning and preventing document jams
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Cannot print after a Windows 10 update (June 2020)
- 13How do I replace the belt unit?
- 14Configure and use the Scan to OCR feature in Windows.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 20Colored lines appear across the page.
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23How do I replace the waste toner box?
- 24Vertical colored streaks or bands appear on the page.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26What is Brother iPrint&Scan?
- 27Can I use AirPrint with my Brother machine?
- 28I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Printouts have toner scatter or toner stain.
- 33White lines or bands or ribbing appear across the page.
- 34Replace the drum unit.
- 35What can happen if the wrong paper is used in your machine.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37The image is ghosted.
- 38Delete print jobs from the print queue.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42How do I improve the color density? (Print Calibration)
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44How do I clear the message "Jam Duplex" from the LCD?
- 45What kind of memory can I use?
- 46Adjust color settings by using the custom setting in the printer driver
- 47Printouts have wrinkles.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?