FAQs & Troubleshooting
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284 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Scan a document in Mac OS X 10.7.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I turn off/on the Toner Save Mode?
- 10What is Brother iPrint&Scan?
- 11Can I use AirPrint with my Brother machine?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 15Tips for copy/scanning and preventing document jams
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Scan and save a document in PDF format (Scan to File)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Where can I find my Brother machine's serial number?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Protect your Brother machine against unauthorised access over the network
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26How to identify your Operating System (OS).
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Cannot print after a Windows 10 update (June 2020)
- 30Pre-Required Procedures (Linux)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Replace the drum unit.
- 35What driver package format is supported by my Linux distribution?
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 40Printouts have wrinkles.
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46How do I install additional memory?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)