FAQs & Troubleshooting
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285 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Scan a document in Mac OS X 10.7.
- 3How do I replace the waste toner box?
- 4Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Adjust color settings by using the custom setting in the printer driver
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What is Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18How do I turn off/on the Toner Save Mode?
- 19How do I clear the message "Jam MP Tray" from the LCD display?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22How do I install additional memory?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Scan and save a document in PDF format (Scan to File)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 29What kind of memory can I use?
- 30What can happen if the wrong paper is used in your machine.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 33Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 34Configure the Scan to Email Feature (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Protect your Brother machine against unauthorised access over the network
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Tips for copy/scanning and preventing document jams
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46Change the user interface of ControlCenter3
- 47The keys on the control panel do not respond.
- 48How do I clear the message "Jam Rear" from the LCD display?
- 49Printouts have wrinkles.
- 50The image is ghosted.