FAQs & Troubleshooting
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297 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Replace Drum
- 4Replace Toner
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Jam Inside
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Jam Rear
- 16Page skewed
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Jam MP Tray
- 22Turn the Toner Save mode on or off
- 23Cannot print after a Windows 10 update (June 2020)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26What is AirPrint?
- 27Print both sides of paper or a booklet automatically
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29What kind of paper can I use?
- 30Jam Duplex
- 31Jam Tray 1 / Jam Tray 2
- 32Curled or wavy
- 33What is the recommended paper?
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Configure and use the Scan to Network feature (For Windows)
- 37The print speed is slow.
- 38Duplex Disabled
- 39Can I print from DOS applications?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Replace PF Kit xx
- 43"Offline" appears on the Status Monitor.
- 44Reduce printing noise
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47Unusable Device
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49Add your Brother machine with AirPrint (macOS)
- 50Scan from the Brother iPrint&Scan application using Windows Phone.