FAQs & Troubleshooting
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297 Results
- 1Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 2Replace Toner
- 3Set the Brother machine to prevent public access to certain features
- 4Replace Drum
- 5What is Brother iPrint&Scan?
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Jam Inside
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12Jam Rear
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Use the Universal Printer Driver for PCL
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Printing/ Scanning with a mobile device
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27What is the difference between the toner cartridge and the drum unit?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Can I print on transparencies e.g. for overhead projectors?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 32What driver package format is supported by my Linux distribution?
- 33Protect your Brother machine against unauthorised access over the network
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Reduce printing noise
- 36Replace Laser
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Curled
- 39My printed pages are completely blank.
- 40Jam MP Tray
- 41Wrinkles or creases
- 42Replace Fuser
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Delete print jobs from the print queue.
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46How to identify your Operating System (OS).
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Cover is Open
- 49White spots or black spots at 1.5 in. (39 mm) intervals or random spots
- 50Can I use non-Brother or third party supplies with the Brother machine?