FAQs & Troubleshooting
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278 Results
- 1How to load numbered checks or forms in the paper tray?
- 2"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How can I clear the "Scanner Locked" error message?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 10The printer status is Offline or Paused.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15How to identify your Operating System (OS).
- 16When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 17Change the printer driver settings (Windows/macOS)
- 18Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 19Is my Brother machine compatible with Windows Vista?
- 20How do I clear the message "Document Jam" from the LCD display?
- 21I cannot use the "Modules Update" button on Web BRAdmin.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Use the Universal Printer Driver for PCL
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 31Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 36I can print but cannot scan via network. (For Windows)
- 37Which E-mail packages are compatible with ControlCenter3?
- 38How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 39How do I clear paper jams inside the machine?
- 40How do I clear the message "MFC is Busy" or "Connect Failure"?
- 41How do I install the Optional Tray Unit?
- 42What is the recommended paper?
- 43Print on labels and envelopes from the MP tray.
- 44What driver package format is supported by my Linux distribution?
- 45Check the firmware version.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 49How do I clean the laser scanner window?
- 50Uninstall the drivers. (Mac OS X 10.5)