FAQs & Troubleshooting
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279 Results
- 1How to load numbered checks or forms in the paper tray?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3How can I clear the "Scanner Locked" error message?
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I print from or scan to Android™ Smartphone?
- 11What driver package format is supported by my Linux distribution?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13How to identify your Operating System (OS).
- 14White spots or black spots at 3.7 in. (94 mm) intervals
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 19What is the recommended paper?
- 20Hollow print
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 24Wrinkles or creases
- 25Pre-Required Procedures (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28I keep getting the error message "Authenticate Err (Authentication error)".
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31How can I prevent public access to certain features on my Brother machine?
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35What is the BRAdmin Professional software used for?
- 36Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 37What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Delete print jobs from the print queue.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44The printer status is Offline or Paused.
- 45I can print but cannot scan via network. (For Windows)
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50Which E-mail packages are compatible with ControlCenter3?