FAQs & Troubleshooting
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262 Results
- 106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 804/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 904/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1103/27/2023Change the printer driver settings (Windows/macOS)
- 1203/27/2023The printer status is Offline or Paused.
- 1303/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1403/17/2023I can print but cannot scan via network. (For Windows)
- 1503/17/2023Open the "Scanners and Cameras" and Properties.
- 1602/14/2023Scan and save a document in PDF format (Scan to File)
- 1702/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1802/14/2023Scan a document in Windows 8 and Windows 10.
- 1902/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2012/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2112/13/2022How to identify your Operating System (OS).
- 2211/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2310/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2410/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2510/31/2022Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 2610/12/2022Can I print from DOS applications?
- 2710/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2809/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2909/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3008/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3108/22/2022Configure the Scan to Email Feature (Linux)
- 3208/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3308/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3408/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3507/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3607/26/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3707/26/2022Configure and use the Scan Key Tool (Linux)
- 3807/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 3906/30/2022I can print but cannot scan via network. (For Mac)
- 4006/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4105/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4204/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4304/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4404/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4504/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4603/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4703/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4801/06/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4911/10/2021Open the Control Panel (For Windows)
- 5010/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)