FAQs & Troubleshooting
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262 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12My Brother machine makes repeated clicking noises when I try to print.
- 13How do I clear the message "Paper Jam Duplex" from the LCD?
- 14Scan a document from the Windows Vista Photo Gallery
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What is Brother iPrint&Scan?
- 17I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 18How do I improve the copy quality?
- 19I cannot scan via USB. (Mac OS X)
- 20I'm using Windows XP. I cannot scan with the USB cable.
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22How do I install additional memory?
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 29Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 30How to identify your Operating System (OS).
- 31I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Can I print from DOS applications?
- 34Replace the drum unit.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44Scan and save a document in PDF format (Scan to File)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 49When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 50My envelopes are jamming. What can I do?