FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11My Brother machine makes repeated clicking noises when I try to print.
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15What driver package format is supported by my Linux distribution?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21Delete print jobs from the print queue.
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27What kind of memory can I use?
- 28How do I improve the copy quality?
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Protect your Brother machine against unauthorised access over the network
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40How many copies can I make when I sort multiple copies using the ADF?
- 41What can happen if the wrong paper is used in your machine.
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44How do I install the Optional Tray Unit?
- 45How do I print an envelope from my computer?
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)