FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4What driver package format is supported by my Linux distribution?
- 5How do I install additional memory?
- 6What is a "Generic PCL Driver"?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8The paper is skewed when it's printed.
- 9When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13Can I print from or scan to Android™ Smartphone?
- 14Does NC-2200w work with Windows Vista?
- 15Print on both sides of a page. (2-sided/Duplex)
- 16The printer status is Offline or Paused.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 25Can I buy any MICR toner?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28How to identify your Operating System (OS).
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Scan a document from the Windows Vista Photo Gallery
- 31What kind of memory can I use?
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34Delete print jobs from the print queue.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 43How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45Change the printer driver settings (Windows/macOS)
- 46I updated the Web BRAdmin and cannot enable the logging function.
- 47I'm using Windows XP. I cannot scan with the USB cable.
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?