FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Print the Network Configuration page
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 10Can I print from DOS applications?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14How do I factory reset the print server?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19The paper is skewed when it's printed.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Vertical streaks appear in my copies.
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25What can happen if the wrong paper is used in your machine.
- 26What driver package format is supported by my Linux distribution?
- 27Change the printer driver settings (Windows/macOS)
- 28Does NC-2200w work with Windows Vista?
- 29I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31How do I install the Optional Tray Module?
- 32How do I install additional memory?
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35How to identify your Operating System (OS).
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39Replace the toner cartridge.
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 43Delete print jobs from the print queue.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The printer status is Offline or Paused.
- 47I can print but cannot scan via network. (For Windows)
- 48I cannot scan via USB. (Mac OS X)
- 49I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?