FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Can I print from DOS applications?
- 5I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9How do I factory reset the print server?
- 10Delete print jobs from the print queue.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 15Change the printer driver settings (Windows/macOS)
- 16I updated the Web BRAdmin and cannot enable the logging function.
- 17My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 18Print the Network Configuration page
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Functions supported in the Windows 7 built-in drivers
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23Does NC-2200w work with Windows Vista?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I'm using Windows XP. I cannot scan with the USB cable.
- 27What is a "Generic PCL Driver"?
- 28What can happen if the wrong paper is used in your machine.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36The printer status is Offline or Paused.
- 37The paper is skewed when it's printed.
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41I cannot print from my computer via network. (For Windows)
- 42I can print but cannot scan via network. (For Windows)
- 43Check the IP addresses of your PC and the Brother machine
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47How to identify your Operating System (OS).
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?