FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Delete print jobs from the print queue.
- 8Can I print from DOS applications?
- 9What can happen if the wrong paper is used in your machine.
- 10When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11Print the Network Configuration page
- 12I'm using Windows XP. I cannot scan with the USB cable.
- 13Cannot print after a Windows 10 update (June 2020)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22The machine does not print anything.
- 23What is a "Generic PCL Driver"?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Functions supported in the Windows 7 built-in drivers
- 34Check the IP addresses of your PC and the Brother machine
- 35The paper is skewed when it's printed.
- 36When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 37I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 38My Brother machine misfeeds paper.
- 39I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 40Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45What is UPnP and SSDP?
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47What is the BRAdmin Professional software used for?
- 48How do I install additional memory?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Configure and use the Scan Key Tool (Linux)