FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I factory reset the print server?
- 9The printer status is Offline or Paused.
- 10Does NC-2200w work with Windows Vista?
- 11My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16The machine does not print anything.
- 17What is UPnP and SSDP?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20I can print but cannot scan via network. (For Windows)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Change the printer driver settings (Windows/macOS)
- 23The paper is skewed when it's printed.
- 24When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Print the Network Configuration page
- 27I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29How to identify your Operating System (OS).
- 30I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 31Can I print from DOS applications?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33When trying to print from Mac OS® X the print queue is stopped.
- 34How do I install additional memory?
- 35Open the Control Panel (For Windows)
- 36Scan a document in Windows 8 and Windows 10.
- 37Replace the drum unit.
- 38What driver package format is supported by my Linux distribution?
- 39When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 40Delete print jobs from the print queue.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43Functions supported in the Windows 7 built-in drivers
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47What is a "Generic PCL Driver"?
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.