FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3No Paper
- 4Toner Low or Prepare New Toner Cartridge
- 5What is Brother iPrint&Scan?
- 6"Offline" appears on the Status Monitor.
- 7MANUAL FEED
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9JAM INSIDE
- 10How to identify your Operating System (OS).
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Cover is Open
- 14JAM DUPLEX
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Curled (video instructions available)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Clean the drum unit
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21The printer status is Offline or Paused.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Combine multiple scanned documents into a single file with PaperPort™
- 24Clean the paper pick-up roller (video instructions available)
- 25White lines, bands or ribbing across the page
- 26Print on envelopes, labels, or thick paper from the manual feed slot.
- 27What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33Jam Rear
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 37Clean the paper pick-up roller.
- 38Poor fixing
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42Document Jam
- 43Turn the Toner Save mode on or off
- 44Can I use AirPrint with my Brother machine?
- 45I can print but cannot scan via network. (For Windows)
- 46Cannot print after a Windows 10 update (June 2020)
- 47Scan a document using Brother iPrint&Scan. (macOS only)
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.