FAQs & Troubleshooting
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205 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5No Paper
- 6Curled (video instructions available)
- 7Drum End Soon
- 8Jam Rear
- 9Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 10Curled or wavy
- 11Turn the Toner Save mode on or off
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Wrinkles or creases
- 14How to identify your Operating System (OS).
- 15What driver package format is supported by my Linux distribution?
- 16Curled
- 17JAM DUPLEX
- 18JAM TRAY 1
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21"Offline" appears on the Status Monitor.
- 22Can I print from or scan to Android™ Smartphone?
- 23Cover is Open
- 24Drum Error (Drum!)
- 25Page skewed
- 26Print Unable
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Scan Unable
- 29Toner Low or Prepare New Toner Cartridge
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31NO TONER
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Drum Stop
- 39The printer status is Offline or Paused.
- 40Clean the paper pick-up roller (video instructions available)
- 41Ghost
- 42All black
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Check Connection
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46MANUAL FEED
- 47Size mismatch
- 48Poor fixing
- 49Out of Memory
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.