FAQs & Troubleshooting
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205 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Replace Toner
- 5No Paper
- 6Curled (video instructions available)
- 7Drum End Soon
- 8Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Wrinkles or creases
- 11Drum Error (Drum!)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13JAM DUPLEX
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Page skewed
- 16What driver package format is supported by my Linux distribution?
- 17Curled
- 18Jam Rear
- 19Change the printer driver settings (Windows/macOS)
- 20Toner Low or Prepare New Toner Cartridge
- 21Can I print from or scan to Android™ Smartphone?
- 22JAM TRAY 1
- 23MANUAL FEED
- 24How to identify your Operating System (OS).
- 25Drum Stop
- 26The printer status is Offline or Paused.
- 27Cover is Open
- 28Poor fixing
- 29"Offline" appears on the Status Monitor.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Turn the Toner Save mode on or off
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Check Connection
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38CARTRIDGE ERROR
- 39White spots or black spots at 94 mm (3.7 in.) intervals
- 40Curled or wavy
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43White lines down the page
- 44Ghost
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46What is Toner Continue Mode?
- 47Scan Unable
- 48Print Unable
- 49Clean the paper pick-up roller (video instructions available)
- 50Is my Brother machine compatible with Windows Vista?