FAQs & Troubleshooting
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206 Results
- 1Replace Toner
- 2"Offline" appears on the Status Monitor.
- 3JAM INSIDE
- 4REPLACE DRUM
- 5No Paper
- 6Toner Low or Prepare New Toner Cartridge
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9Cover is Open
- 10Jam Rear
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12JAM DUPLEX
- 13Turn the Toner Save mode on or off
- 14Print Unable
- 15Drum Error (Drum!)
- 16Duplex Disabled
- 17The printer status is Offline or Paused.
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19MANUAL FEED
- 20Download a file from the "Downloads" section and save it to Windows 10 computer.
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Scan a document into PaperPort™ using the TWAIN driver
- 24I cannot print from my computer via USB.
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 30Can I print from or scan to Android™ Smartphone?
- 31Change the printer driver settings (Windows/macOS)
- 32I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 33Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 34What kind of paper can I use?
- 35Curled or wavy
- 36Wrinkles or creases
- 37Print on envelopes, labels, or thick paper from the manual feed slot.
- 38Page skewed
- 39Black lines down the page
- 40Scan a document in Windows 8 or later.
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Check Connection
- 44Can I use AirPrint with my Brother machine?
- 45Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Scan Unable
- 48CARTRIDGE ERROR
- 49TONER ENDED
- 50Drum End Soon
