FAQs & Troubleshooting
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204 Results
- 1Replace Toner
- 2JAM INSIDE
- 3Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 4REPLACE DRUM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Jam Rear
- 7"Offline" appears on the Status Monitor.
- 8No Paper
- 9Drum End Soon
- 10JAM DUPLEX
- 11Turn the Toner Save mode on or off
- 12Toner Low or Prepare New Toner Cartridge
- 13Curled (video instructions available)
- 14JAM TRAY 1
- 15How to identify your Operating System (OS).
- 16What driver package format is supported by my Linux distribution?
- 17Clean the paper pick-up roller (video instructions available)
- 18Delete print jobs from the print queue.
- 19What is Toner Continue Mode?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Cover is Open
- 22MANUAL FEED
- 23White lines down the page
- 24What is the recommended paper?
- 25Page skewed
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Check Connection
- 28Duplex Disabled
- 29TONER ENDED
- 30The printer status is Offline or Paused.
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Wrinkles or creases
- 34Poor fixing
- 35Gray background
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39Combine multiple scanned documents into a single file with PaperPort™
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42Can I print from or scan to Android™ Smartphone?
- 43Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 44Scan a document into PaperPort™ using the TWAIN driver
- 45What kind of paper can I use?
- 46Faint
- 47Black lines down the page
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Can I use AirPrint with my Brother machine?