FAQs & Troubleshooting
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204 Results
- 1Replace Toner
- 2JAM INSIDE
- 3REPLACE DRUM
- 4No Paper
- 5Jam Rear
- 6Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 7Drum End Soon
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9JAM DUPLEX
- 10Turn the Toner Save mode on or off
- 11Page skewed
- 12How to identify your Operating System (OS).
- 13Curled (video instructions available)
- 14Wrinkles or creases
- 15Curled
- 16"Offline" appears on the Status Monitor.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19JAM TRAY 1
- 20What driver package format is supported by my Linux distribution?
- 21Gray background
- 22Delete print jobs from the print queue.
- 23The printer status is Offline or Paused.
- 24Toner Low or Prepare New Toner Cartridge
- 25Curled or wavy
- 26Print Unable
- 27Poor fixing
- 28Black lines down the page
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Check Connection
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Clean the paper pick-up roller (video instructions available)
- 35Faint
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Can I print from or scan to Android™ Smartphone?
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Cover is Open
- 40White lines down the page
- 41Lines across the page
- 42White lines across the page
- 43What is the recommended paper?
- 44Print on envelopes, labels, or thick paper from the manual feed slot.
- 45All black
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot find some option in the Printing preferences. (For Windows)