FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Scan and save a document in PDF format (Scan to File)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Delete print jobs from the print queue.
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12The printer status is Offline or Paused.
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27How do I clean the drum unit?
- 28Can I use AirPrint with my Brother machine?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Is my Brother machine compatible with Windows Vista?
- 31How do I clean white or black spots on printed documents?
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I am using Windows. When I print a document, the printed page is blank. What should I do?
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Replace the drum unit.
- 40Replace the toner cartridge
- 41Pre-Required Procedures (Linux)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43What is the recommended paper?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46I cannot print from my computer via USB.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.