FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Windows 7 Support Information
- 5How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11How to identify your Operating System (OS).
- 12What driver package format is supported by my Linux distribution?
- 13Scan and save a document in PDF format (Scan to File)
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Make copies using my Brother machine.
- 17I am using Windows. When I print a document, the printed page is blank. What should I do?
- 18Delete print jobs from the print queue.
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22Pre-Required Procedures (Linux)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Can I use AirPrint with my Brother machine?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35What is the recommended paper?
- 36How do I clear paper jams inside the machine?
- 37How do I clean the corona wire?
- 38Replace the drum unit.
- 39Configure scan settings without administrator privileges (Linux)
- 40Open the Control Panel (For Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44Which E-mail packages are compatible with ControlCenter3?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Configure and use the Scan Key Tool (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina