FAQs & Troubleshooting
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291 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How to identify your Operating System (OS).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I print from or scan to Android™ Smartphone?
- 10What driver package format is supported by my Linux distribution?
- 11How do I load envelopes into my machine?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Paper Jam
- 15Replace Ink
- 16The printer status is Offline or Paused.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Scan and save a document in PDF format (Scan to File)
- 19Print the Network Configuration List
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36When I print, the pages are smudged with ink. What should I do?
- 37Where is the USB port on the machine?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Enable the Brother machine's network interface.
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Wireless Setup Assistant
- 48Change the printer driver settings (Windows/macOS)
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".