FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7How do I load envelopes into my machine?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Replace Ink
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How do I know which side up my photo paper should be in the tray?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Paper Jam
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Scan and save a document in PDF format (Scan to File)
- 34I cannot make borderless prints.
- 35Can third party ink be used to refill the ink cartridges?
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41Delete print jobs from the print queue.
- 42Can I use AirPrint with my Brother machine?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45Where is the USB port on the machine?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50How do I improve my Brother machine's print and copy speeds?