FAQs & Troubleshooting
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217 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I make copies using my Brother machine?
- 6Where is the USB port on the machine?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Pre-Required Procedures (Linux)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The printer status is Offline or Paused.
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20When I print, the pages are smudged with ink. What should I do?
- 21Replace Ink
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Set the date and time
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29How to identify your Operating System (OS).
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Change the user interface of ControlCenter3
- 32Can third party ink be used to refill the ink cartridges?
- 33Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Configure the Scan to Email Feature (Linux)
- 37Configure and use the Scan Key Tool (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Open the "Scanners and Cameras" and Properties.
- 45My machine does regular cleaning cycles in the night. How can I correct this?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47The ink cartridges run out very quickly. Is there any reason for that?
- 48In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49Cleaning the print head.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.