FAQs & Troubleshooting
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215 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2How do I load envelopes into my machine?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5How to identify your Operating System (OS).
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8What driver package format is supported by my Linux distribution?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Scan and save a document in PDF format (Scan to File)
- 11How do I make copies using my Brother machine?
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I cannot remove red-eye.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Where can I find my Brother machine's serial number?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20Can I use AirPrint with my Brother machine?
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22When I make a copy the image or text is cut off. What can I do?
- 23Glossy Paper does not feed correctly. What can I do?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Paper Jam
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29Install the built-in drivers (For Windows 8 and Windows 10)
- 30Open the "Scanners and Cameras" and Properties.
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35I cannot print from my computer via USB.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Windows 7 Support Information
- 38Which E-mail packages are compatible with ControlCenter3?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Cleaning the print head.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50Open the Control Panel (For Windows)