FAQs & Troubleshooting
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275 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Ink
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Scan and save a document in PDF format (Scan to File)
- 12How do I load envelopes into my machine?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19How do I factory reset the network settings?
- 20Load paper in the paper tray
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Delete print jobs from the print queue.
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Change the printer driver settings (Windows/macOS)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Ink Low
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Print the Network Configuration List
- 35Set up your Brother machine on a wireless network.
- 36Glossy Paper does not feed correctly. What can I do?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42"Offline" appears on the Status Monitor.
- 43Open the Status Monitor
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46I cannot make borderless prints.
- 47How to identify your Operating System (OS).
- 48Can I print from or scan to Android™ Smartphone?
- 49How do I improve my Brother machine's print and copy speeds?
- 50I cannot print from my computer via USB.