FAQs & Troubleshooting
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198 Results
- 1How do I load paper?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I clear Machine Error 46?
- 5Scan and save a document in PDF format (Scan to File)
- 6How to identify your Operating System (OS).
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Is my Brother machine compatible with Windows Vista?
- 12How do I clear the message "PAPER JAM" from the display?
- 13Print command (LPR) (Linux)
- 14Pre-Required Procedures (Linux)
- 15Delete print jobs from the print queue.
- 16Can I use AirPrint with my Brother machine?
- 17The printer status is Offline or Paused.
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Where is the USB port on the machine?
- 20How do I know which side up my photo paper should be in the tray?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Delete a network scanner entry. (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26One or more of my colors are not printing (blank). What can I do?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Open the Status Monitor
- 29Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Is my Brother machine compatible with third party print servers?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 36Can third party ink be used to refill the ink cartridges?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Why can't I print when an ink cartridge is empty?
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Windows 10 Support Information
- 44Windows 7 Support Information
- 45Glossy Paper does not feed correctly. What can I do?
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47How do I clean the Scanner to improve the copy quality?
- 48Is there any way to reduce Ink consumption when printing from my computer?
- 49The LCD displays an error code (number). What does it mean?
- 50I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)