FAQs & Troubleshooting
Popular |
200 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Scan and save a document in PDF format (Scan to File)
- 4How to identify your Operating System (OS).
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I know which side up my photo paper should be in the tray?
- 7The printer status is Offline or Paused.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I clear Machine Error 46?
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16Change the printer driver settings (Windows/macOS)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can third party ink be used to refill the ink cartridges?
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Why can't I print when an ink cartridge is empty?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Can I use AirPrint with my Brother machine?
- 39How do I clear the message "PAPER JAM" from the display?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Delete print jobs from the print queue.
- 42Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Where can I get FaceFilter Studio and what can I do with this application?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47Where is the USB port on the machine?
- 48I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50How do I clean the Scanner to improve the copy quality?