FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Functions supported in the Windows 7 built-in drivers
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13The printer status is Offline or Paused.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Where is the USB port on the machine? I can't find it on the back of the unit.
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I'm unable to access the memory (media) card in the media slot. What can I do?
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29How do I know the current network configuration?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31How to identify your Operating System (OS).
- 32The edge of glossy paper is smudged.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34One or more of my colors are not printing (blank). What can I do?
- 35What kind of Media Adapter can I use?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 40Change the printer driver settings (Windows/macOS)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 42Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 43Can third party ink be used to refill the ink cartridges?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49How do I print on an envelope?
- 50Why do the color ink cartridges run out of ink even though I never or rarely print in color?