FAQs & Troubleshooting
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161 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Can I print from or scan to Android™ Smartphone?
- 5The paper is skewed when it's printed.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I'm using Macintosh. What is the PreScan option used for?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14I cannot print with Windows Vista 64bit.
- 15How can I clear the "PAPER JAM" error message?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17I'm using Macintosh®. What are the settings in the Scanner window used for?
- 18What driver package format is supported by my Linux distribution?
- 19Functions supported in the Windows 7 built-in drivers
- 20When trying to print from Mac OS® X the print queue is stopped.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22Windows 10 Support Information
- 23How to identify your Operating System (OS).
- 24Change the printer driver settings (Windows/macOS)
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27Pre-Required Procedures (Linux)
- 28Delete print jobs from the print queue.
- 29The printer status is Offline or Paused.
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 31Configure the Scan to Email Feature (Linux)
- 32I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 33I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 34I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 38Scan a document in Windows 8 and Windows 10.
- 39Scan a document from a Windows XP application
- 40Cannot print after a Windows 10 update (June 2020)
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42The machine does not print anything.
- 43Scan a document from a Windows Vista application
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49Where can I find the serial number for my unit?
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
