FAQs & Troubleshooting
Latest |
53 Results
- 109/30/2024I get the message "Failed to transfer" and cannot update the firmware. (Windows)
- 209/27/2024Where can I find my Brother printer's serial number?
- 309/27/2024What Android™ mobile application can I use?
- 409/27/2024What iOS mobile application can I use?
- 509/17/2024How do I uninstall the printer driver?
- 607/23/2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 703/22/2024Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 802/19/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 901/09/2024How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 1010/18/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 1110/18/2023How to open the Devices and Printers window
- 1210/18/2023How to identify your Operating System (OS) for Windows or Mac
- 1310/18/2023Printing is not possible. (USB connection)
- 1407/04/2023How do I type symbols?
- 1511/22/2022The printed label contains blank horizontal lines.
- 1610/28/2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 1710/13/2022Where can I download the latest P-touch Editor for Mac?
- 1807/08/2022How do I initialize and clear the printer to factory default settings?
- 1906/28/2022How to install Brother software on a computer not connected to the Internet
- 2006/23/2022How do I connect the printer to my computer using a USB cable?
- 2104/12/2022How do I connect the printer to my mobile device via Bluetooth®?
- 2204/12/2022How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 2303/31/2022How to delete the registry information and files related to the printer driver
- 2403/22/2022I cannot print via Bluetooth® (for Windows)
- 2503/22/2022How to identify the printer's firmware version
- 2603/22/2022How do I change the style to italics?
- 2703/22/2022How do I print vertically?
- 2803/22/2022How do I create a small label?
- 2903/22/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 3003/22/2022How can I change the text settings line by line?
- 3103/22/2022My label is not cut automatically after printed.
- 3203/22/2022I cannot read the display clearly (the screen is too light or dark).
- 3303/22/2022How do I eliminate the margin from the start or end of my label when printing?
- 3403/22/2022How do I change the label length?
- 3503/22/2022How do I change the Language setting of the printer?
- 3603/22/2022How do I type accented characters?
- 3703/22/2022Why doesn't my printer turn on when the Power key is pressed?
- 3803/22/2022When the label is printed, there is too much margin on both sides of the text.
- 3903/22/2022When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 4003/22/2022The label is not printed even though I pressed the print key.
- 4103/15/2022I can no longer print from my computer, even though I was able to print previously.
- 4212/23/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 4306/12/2020The tape got jammed or stuck in the printer.
- 4403/31/2020How do I print multiple lines and how many lines can I print?
- 4503/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4612/11/2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4712/11/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4811/29/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4911/16/2018How to use Numbering function
- 5011/16/2018The screen ‘locks’, or the printer does not respond normally.