FAQs & Troubleshooting
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112 Results
- 1The tape got jammed or stuck in the printer.
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I change the Language setting of the printer?
- 4How to identify your Operating System (OS) for Windows or Mac
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6How do I initialize and clear the printer to factory default settings?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How to use Numbering function
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10How to delete the registry information and files related to the printer driver
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13Where can I find my Brother printer's serial number?
- 14I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 15How do I print multiple lines and how many lines can I print?
- 16How do I eliminate the margin from the start or end of my label when printing?
- 17The label is not printed correctly.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20How to install Brother software on a computer not connected to the Internet
- 21Printing is not possible. (USB connection)
- 22Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 23P-touch Editor crashes when I open it on my Mac.
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How to identify the printer's firmware version
- 26How do I uninstall the printer driver?
- 27How do I make a label with a barcode?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Which brands of Ni-MH rechargeable batteries do you recommend?
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How do I print vertically?
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 34Printing is not possible. (P-touch Editor5.3 for Mac)
- 35Why doesn't my printer turn on when the Power key is pressed?
- 36How do I change the size of characters?
- 37The printed label contains blank horizontal lines.
- 38Can my printer use TZ/TZe tapes?
- 39I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 40The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44How do I type symbols?
- 45I can no longer print from my computer, even though I was able to print previously.
- 46How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47I cannot print after updating the firmware or font data.
- 48I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50Some parts of the label are not printed. (P-touch Editor 5.x for Windows)