FAQs & Troubleshooting
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92 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5What is Brother Web Connect?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8Duplex (two-sided) scan
- 9Replace Parts
- 10Reset the network settings to the factory default.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Replace Roller
- 13Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 14Configuring frequently-used scan settings on your Brother machine.
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 19Configuring frequently-used scan settings on your computer.
- 20Replace Pad
- 21I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 24Check the IP addresses of your PC and the Brother machine
- 25Open the "Scanners and Cameras" and Properties.
- 26Multifeed
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28How to identify your Operating System (OS).
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Unable to Scan XX
- 31Discover the MAC address of the Brother network card
- 32Load Documents
- 33Paper suitable for scanning
- 34Changing scan settings in ControlCenter.
- 35Check your machine's IP Address or Node Name
- 36I cannot connect my machine to the wireless network.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Unusable Device
- 39Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41My Brother machine sound level is high while scanning documents.
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Enable the Brother machine's network interface.
- 45Verify the Brother machine connected to the Wireless Network (For Windows)
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Clean the Pick-up Roller
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Scan and save a document in PDF format for Windows (Scan to File)