FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Configuring frequently-used scan settings on your computer.
- 3Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 4What is Brother iPrint&Scan?
- 5Duplex (two-sided) scan
- 6Replace Pad
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9What is Infrastructure mode?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 12Paper suitable for scanning
- 13Can I print from or scan to Android™ Smartphone?
- 14Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 15Multifeed
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Document Jam/ Too Long
- 18What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 19When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 20Replace Parts
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to identify your Operating System (OS).
- 25Discover the MAC address of the Brother network card
- 26I cannot scan from my computer via network. (For Windows)
- 27Reset the network settings to the factory default.
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Cover is Open
- 31Replace Roller
- 32Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 33What is Ad-hoc mode?
- 34Changing scan settings in ControlCenter.
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39What driver package format is supported by my Linux distribution?
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Scanning with the Cloud
- 43Unable to Scan XX
- 44Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 45Check the firmware version.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47What is Brother Web Connect?
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Scan a document in Windows 8 and Windows 10.
- 50Uninstall the Brother Software and Drivers (Windows)