FAQs & Troubleshooting
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105 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 3Configuring frequently-used scan settings on your computer.
- 4What is Brother iPrint&Scan?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Duplex (two-sided) scan
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Replace Parts
- 9What is Infrastructure mode?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Replace Roller
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14Unusable Device
- 15Replace Pad
- 16Multifeed
- 17How to identify your Operating System (OS).
- 18Can I print from or scan to Android™ Smartphone?
- 19Cover is Open
- 20Document Jam/ Too Long
- 21What is Ad-hoc mode?
- 22Paper suitable for scanning
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Unable to Scan XX
- 31Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 32Delete a network scanner entry. (Linux)
- 33How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35What is Brother Web Connect?
- 36What driver package format is supported by my Linux distribution?
- 37Changing scan settings in ControlCenter.
- 38Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41I cannot scan from my computer via network. (For Windows)
- 42Command List of brscan. (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 46Printing/ Scanning with a mobile device
- 47Open the "Scanners and Cameras" and Properties.
- 48Scan using XSane or GIMP (Linux)
- 49Check the firmware version.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.