FAQs & Troubleshooting
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42 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 104/30/2025I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 303/11/2025What is the default password for my Brother machine?
- 403/03/2025What is the default password for my BRAdmin, Remote Setup or Web Based Management?
- 512/19/2024What is Power PDF?
- 612/13/2024How to identify your Operating System (OS).
- 711/28/2024The LCD displays an error code when I use Web icon (Brother Web Connect).
- 806/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 901/10/2024Your Brother Machine Cannot Scan over the Network *
- 1001/10/2024Wireless LAN Error Codes *
- 1101/10/2024Access Web Based Management *
- 1201/10/2024Card Jam *
- 1301/10/2024Replace the Pick Up Roller *
- 1401/10/2024Replace the Separation Pad *
- 1501/10/2024Reset the Network Settings to Factory Default *
- 1612/26/2023I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
- 1712/13/2023Set up your Brother machine on a wireless network. (Windows/macOS)
- 1811/30/2023Install the Output Tray
- 1911/30/2023Discover the MAC address of the Brother network card
- 2011/29/2023My PC does not have a USB port or the USB cable and USB port shape are different.
- 2106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2301/23/2023Update the Driver or Firmware for your Brother machine
- 2408/22/2022Configure the Scan to Email Feature (Linux)
- 2506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2604/20/2022Uninstall the Brother Software and Drivers (Windows)
- 2704/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2804/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 2903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3003/10/2022Check your machine's IP Address or Node Name
- 3111/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 3211/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 3310/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3407/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 3507/06/2020Change the brscan5 scan settings using XSane (Linux)
- 3607/06/2020Important points for specifying the scan area (Linux)
- 3707/06/2020What driver package format is supported by my Linux distribution?
- 3806/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3904/06/2020Delete a network scanner entry. (Linux)
- 4003/21/2019Important points you need to confirm before configuring your Brother machine for a wireless network.
- 4101/29/2019Command List of brscan. (Linux)
- 4204/19/2017Check the firmware version.