FAQs & Troubleshooting
![]() |
Popular |
27 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Change the brscan5 scan settings using XSane (Linux)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How to identify your Operating System (OS).
- 5Uninstall the Brother Software and Drivers (Windows)
- 6What driver package format is supported by my Linux distribution?
- 7Update the Driver or Firmware for your Brother machine
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Uninstall the drivers. (macOS 13 or greater)
- 10I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
- 11Important points for specifying the scan area (Linux)
- 12Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Install the Output Tray
- 17I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 18Configure the Scan to Email Feature (Linux)
- 19Command List of brscan. (Linux)
- 20Check the firmware version.
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 24Delete a network scanner entry. (Linux)
- 25Card Jam *
- 26Replace the Pick Up Roller *
- 27Replace the Separation Pad *