FAQs & Troubleshooting
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71 Results
- 1Set Up the Brother Machine Using Remote Setup (Windows)
- 2Discover the MAC address of the Brother network card.
- 3Load a Plastic Card
- 4Your Scanner Cannot Be Detected on the Network During Installation
- 5Document Jam
- 6Scanning and Other Problems
- 7Replace the Separation Pad
- 8Reset the Usage Counters
- 9Clean the Scanner and Rollers
- 10How to identify your Operating System (OS).
- 11Set up your Brother machine on a wireless network.
- 12What is Remote Setup?
- 13What is Brother iPrint&Scan?
- 14Acceptable Documents
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Load Documents Longer than Standard Size
- 17Check the Serial Number
- 18Reset Your Brother Machine
- 19Load Standard Size Documents
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Set Up the Brother Machine Using Remote Setup (Mac)
- 22Load Business Cards
- 23Error and Maintenance Indications
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26Check your machine's IP Address or Node Name
- 27Update the Driver or Firmware for your Brother machine
- 28Save Scanned Documents on Your Computer
- 29Load Documents
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Replace the Pick Up Roller
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Set up a Brother machine and your mobile device on a wireless network
- 35Scan Using Apple Image Capture
- 36Reset the network settings to the factory default
- 37If You Cannot Complete the Wireless Network Setup Configuration
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Check the firmware version.
- 40Clean the Sensors
- 41Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 44What is the default password for my Brother machine?
- 45Uninstall the scanner driver. (Linux)
- 46Pre-Required Procedures (Linux)
- 47If You Want to Check that Your Network Devices are Working Correctly
- 48Card Jam
- 49The scanning speed is slow when scanning from my machine. (Windows)
- 50Uninstall Scan-key-tool. (Linux)