FAQs & Troubleshooting
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130 Results
- 1Printing is not possible. (USB connection)
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 5When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 6I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I print vertically?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How do I print multiple lines and how many lines can I print?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 14The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I uninstall the printer driver?
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18Can I change the text settings line by line?
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20How do I eliminate the margin from the start or end of my label when printing?
- 21My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23How to identify your Operating System (OS) for Windows or Mac
- 24Where can I find my Brother printer's serial number?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26How do I create name badges by joining "First Name" and "Last Name" fields together?
- 27Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 30How do I clear the current format settings and/or the text on the display?
- 31How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 32I want to clear all saved label files.
- 33The tape got jammed or stuck in the printer.
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37Why doesn't my machine turn on when the Power key is pressed?
- 38When I press the print key, the power turns off.
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42The driver downloaded from the website cannot be installed.
- 43How do I stop printing immediately?
- 44How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 47How to change the "Auto tape cut" option (for Mac)
- 48P-touch Editor crashes when I open it on my Mac.
- 49How to open the Devices and Printers window
- 50Can I directly operate my printer from a self-developed application software and print a label?