FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 5How do I uninstall the printer driver?
- 6My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7Printing is not possible. (USB connection)
- 8How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9What does the error message "CHR SIZE AUTO?" on the display mean?
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Where can I find my Brother printer's serial number?
- 12How do I clear the display?
- 13How to use a 9/64" (3.5 mm) wide tape
- 14Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 15I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 16The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 19How to identify your Operating System (OS) for Windows or Mac
- 20How do I change the size of characters?
- 21When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 22How to open the Devices and Printers window
- 23Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 24The label is not cut automatically. Why?
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26What is the difference between the Auto Format command and the Apply Layout Style command?
- 27How do I type symbols?
- 28The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30The fabric tape became detached after washing.
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 33How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 34How do I reset the machine to the default settings?
- 35The tape got jammed or stuck in the printer.
- 36"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 37How to delete the registry information and files related to the printer driver
- 38Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 39How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 40How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 41How do I print multiple lines and how many lines can I print?
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together?
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47The top and base layers of the laminated tape are misaligned.
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49When I try to use the database function, an application error occurs.
- 50Why do stripes appear on my label?