FAQs & Troubleshooting
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52 Results
- 1Where can I find my Brother printer's serial number?
- 2When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 3How do I uninstall the printer driver?
- 4How to identify your Operating System (OS) for Windows or Mac
- 5How to use a 9/64" (3.5 mm) wide tape
- 6While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 7The driver downloaded from the website cannot be installed.
- 8How do I print vertically?
- 9Printing is not possible. (USB connection)
- 10I want to print without excess tape before the label.
- 11"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 12The top and base layers of the laminated tape are misaligned.
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14How do I create name badges by joining "First Name" and "Last Name" fields together?
- 15How is the print head cleaning cassette used?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17Can my printer use TZ/TZe tapes?
- 18How to open the Devices and Printers window
- 19The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21During installation, the Next button cannot be selected, or the status bar never finishes.
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 24Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 25Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 26When I try to use the database function, an application error occurs.
- 27The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 28Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 29I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 30How do I print the inserted image maintaining its original size?
- 31P-touch Editor crashes when I open it on my Mac.
- 32How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 33How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 34Printing is not possible. (P-touch Editor 5.0 for Mac)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 37How do I use a template? (P-touch Editor 5.0 for Mac)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39Error messages do not appear when using the USB connection of my printer.
- 40I connected multiple printers of the same model to one computer but can only print from one of them.
- 41How to delete the registry information and files related to the printer driver
- 42What is the difference between the Auto Format command and the Apply Layout Style command?
- 43How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 44How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 45I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 46How to use the Sequential Numbering function
- 47How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 48How do I center text on the label? (P-touch Editor for Mac)
- 49The tape got jammed or stuck in the printer.
- 50How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)