FAQs & Troubleshooting
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86 Results
- 1Printing is not possible. (USB connection)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I uninstall the printer driver?
- 4How to identify your Operating System (OS) for Windows or Mac
- 5Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 6The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 7Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What is the E/EL switch on the back of the P-touch labeler for?
- 11How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14Power Supply (PT-1230PC)
- 15How do I install a tape cassette?
- 16The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 19While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 20The driver downloaded from the website cannot be installed.
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22How to delete the registry information and files related to the printer driver
- 23P-touch Editor Lite pop-up dialog box does not appear when connecting the printer to my computer.
- 24How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26How to open the Devices and Printers window
- 27Can I directly operate my printer from a self-developed application software and print a label?
- 28I cannot start P-touch Editor Lite. [Found New Hardware Wizard] appears when connecting the P-touch labeler.
- 29Can my printer use TZ/TZe tapes?
- 30How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 33The tape got jammed or stuck in the printer.
- 34Share your printer in Windows 7 in a network-shared environment.
- 35"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 39How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43During installation, the Next button cannot be selected, or the status bar never finishes.
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I create a mixed 1-row / 2-row label containing a symbol? (P-touch Editor Lite)
- 47How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.