FAQs & Troubleshooting
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180 Results
- 1Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 2What iOS mobile application can I use?
- 3The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 4What methods can I use to configure wireless settings?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8I cannot connect my printer to a Windows 11 computer via USB.
- 9Printing is not possible. (USB connection)
- 10How do I transfer label or slip templates?
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12Where can I find my Brother printer's serial number?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 15This printer is not detected when establishing a Bluetooth® connection.
- 16How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 17What Android™ mobile application can I use?
- 18I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 19Use Remote Update to download files to your printer from an FTP server
- 20I cannot print after updating the firmware or font data.
- 21The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 22How to charge the rechargeable Li-ion battery
- 23Using the Device Settings (for Windows)
- 24How to use the Paper Size Setup (for Windows)
- 25How to open the Devices and Printers window
- 26How do I uninstall the printer driver?
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29Installing a CA certificate
- 30How do I connect my computer to the printer using the Wireless Direct mode?
- 31Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 32How do I initialize and clear the printer to factory default settings?
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 35The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 36How can I connect the printer to my mobile device via Wi-Fi®?
- 37The paper settings specified from the server computer are not reflected on the client computer.
- 38(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 39I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 40My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How do I connect the printer and my mobile device via Bluetooth®?
- 43Using the Communication Settings (for Windows)
- 44How do I reset Wi-Fi® setting?
- 45How to identify your Operating System (OS) for Windows or Mac
- 46Will my printer automatically turn itself off?
- 47How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 49When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)