FAQs & Troubleshooting
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111 Results
- 1The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How do I connect RJ printer to my computer?
- 4How do I install/change the RD roll?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7What is P-touch Library?
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 10My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 11When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 14Which interface cable can I use?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18A communication error occurs when printing via serial cable (RS-232C).
- 19How to connect to an AC power outlet (Optional)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Installing the software (for Windows)
- 22Will my printer automatically turn itself off?
- 23How to use the RJ Utility (for Windows)
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25What Android™ mobile application can I use?
- 26How to identify the printer's firmware version
- 27How to install Brother software on a computer not connected to the Internet
- 28How to connect to a DC power outlet (Optional)
- 29How to install the rechargeable Li-ion Battery (Optional)
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 34How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 35What is the Label List? (P-touch Editor 5.x for Windows)
- 36How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 37Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 38I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 39What iOS mobile application can I use?
- 40How to charge the rechargeable Li-ion battery
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42How to open the Devices and Printers window
- 43The printer automatically turns off when not used for a while.
- 44Can I directly operate my printer from a self-developed application software and print a label?
- 45When I print many continuous labels, part of the label data is printed twice.
- 46(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 47(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49When I print a long label or many labels continuously, printing suddenly stops.
- 50(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)