FAQs & Troubleshooting
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173 Results
- 1The printer does not print, or there is a printing error.
- 2How do I insert/change the paper or label roll?
- 3Use Remote Update to download files to your printer from an FTP server
- 4The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 5The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 6How do I transfer label or slip templates?
- 7Will my printer automatically turn itself off?
- 8Printing is not possible. (USB connection)
- 9The LED indicator or the LCD is not lit.
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How to charge the rechargeable Li-ion battery
- 12How do I connect the printer to my computer via Wi-Fi®?
- 13How do I connect RJ printer to my computer?
- 14How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How do I reset Wi-Fi® setting?
- 17What Android™ mobile application can I use?
- 18I cannot connect my printer to a Windows 11 computer via USB.
- 19What iOS mobile application can I use?
- 20I cannot connect my machine to the wireless network.
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23Where can I find the printer's network settings, such as IP address?
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 27How can I connect my printer wirelessly?
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How to install the rechargeable Li-ion Battery
- 30I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 31How to use the Paper Size Setup (for Windows)
- 32This printer is not detected when establishing a Bluetooth® connection.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34How to connect to an AC power outlet (Optional)
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36How to install Brother software on a computer not connected to the Internet
- 37(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 40When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 41Printed paper contains streaks or paper is not fed correctly.
- 42Using the Device Settings (for Windows)
- 43How do I uninstall the printer driver?
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 46Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 47How to delete the registry information and files related to the printer driver
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)