FAQs & Troubleshooting
![]() |
Latest |
53 Results
- 105/30/2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 205/17/2024What Android™ mobile application can I use?
- 310/18/2023How to open the Devices and Printers window
- 410/18/2023How do I uninstall the printer driver?
- 510/18/2023How to identify your Operating System (OS) for Windows or Mac
- 610/18/2023Printing is not possible. (USB connection)
- 706/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 804/12/2023Where can I find my Brother printer's serial number?
- 905/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 1004/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1103/31/2022How to delete the registry information and files related to the printer driver
- 1203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1412/09/2021How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 1512/17/2020How do I connect the printer and my computer via USB cable?
- 1612/16/2020How to charge the rechargeable Ni-MH battery
- 1711/25/2020How to install the rechargeable Ni-MH Battery (Optional)
- 1811/17/2020The printed image is out of alignment.
- 1906/12/2020How do I print from a computer?
- 2004/14/2020How do I clean the Platen Roller?
- 2104/14/2020How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 2203/30/2020How to connect to an AC power outlet (Optional)
- 2303/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2412/25/2019How to install the rechargeable Li-ion Battery (Optional)
- 2512/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 2612/09/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 2712/09/2019Some of the print options in OpenOffice do not work. (Linux®)
- 2812/09/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 2911/19/2019How to reduce the time to start printing after clicking the [Print] button
- 3011/15/2019Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 3111/05/2019How do I install the printer driver from the CD-ROM? (for Windows)
- 3210/16/2019Uninstalling the printer drivers (Linux®)
- 3310/16/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 3410/16/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 3510/15/2019How to identify the printer's firmware version
- 3610/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3710/10/2019How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 3810/09/2019What is the JPEG printing and how can I use it?
- 3910/04/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 4009/13/2019What do the indicator lights mean?
- 4110/29/2018How to connect to a DC power outlet (Optional)
- 4210/29/2018How to connect to a DC power outlet (Optional)
- 4311/20/2017How to charge the rechargeable Li-ion battery
- 4401/05/2016The DATA indicator has turned off even though data remains in the printer.
- 4512/14/2015How to insert paper
- 4608/06/2015The printed image is compressed or stretched.
- 4701/14/2015Pages don't print. What should I do?
- 4801/06/2015Error messages do not appear when using the USB connection of my printer.
- 4912/24/2014What is IrDA?
- 5012/24/2014The paper is jammed in the printer.