FAQs & Troubleshooting
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118 Results
- 1Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3I cannot print using a HSe cassette.
- 4I cannot print using FLe tape and get an error message.
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8The label does not cut well.
- 9Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11How do I transfer label templates with P-touch Transfer Express?
- 12Power Supply
- 13Where can I find my Brother printer's serial number?
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How do I uninstall the printer driver?
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17Installing the software (for Windows)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20Using the Printer Setting Tool (for Windows)
- 21I cannot print after updating the firmware or font data.
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 24How can I reset the printer?
- 25How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 26(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27How to install Brother software on a computer not connected to the Internet
- 28What options are available for label feeding and cutting?
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30How to identify your Operating System (OS) for Windows or Mac
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32How do I update P-touch Editor?
- 33What is P-touch Library?
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 39How to delete the registry information and files related to the printer driver
- 40High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 44How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 45Printing is not possible. (USB connection)
- 46How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 47What do the indicator lights mean?
- 48Can my printer use TZ/TZe tapes?
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50How to open the Devices and Printers window