FAQs & Troubleshooting
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57 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2Where can I find my Brother printer's serial number?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5Installing the software (for Windows)
- 6What do the indicator lights on the printer mean?
- 7Printing is not possible. (USB connection)
- 8When I try to print something, the Status indicator light flashes in red and paper is not fed.
- 9How long does it usually take to charge the battery?
- 10How do I transfer label templates with P-touch Transfer Express?
- 11How to identify your Operating System (OS) for Windows or Mac
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 15Can I use my car cigarette lighter socket to charge the battery?
- 16(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 19The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 20The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to open the Devices and Printers window
- 23Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 24I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 25Are there any precautions needed when using thermal paper?
- 26What Android™ mobile application can I use?
- 27What iOS mobile application can I use?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How to delete the registry information and files related to the printer driver
- 32The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 35How to install Brother software on a computer not connected to the Internet
- 36How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 39How do I connect the printer via Bluetooth®?
- 40How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 41I cannot open a file I created using P-touch Editor. (P-touch Editor 5.x for Windows)
- 42The AC adapter does not work.
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 46The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 47How to use P-touch Library
- 48Error messages do not appear when using the USB connection of my printer.
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)