FAQs & Troubleshooting
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- 1I cannot open a file I created using P-touch Editor. (P-touch Editor 5.x for Windows)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I transfer label templates with P-touch Transfer Express?
- 6What Android™ mobile application can I use?
- 7I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What iOS mobile application can I use?
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How long does it usually take to charge the battery?
- 12Printing is not possible. (USB connection)
- 13What do the indicator lights on the printer mean?
- 14I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 15How to open the Devices and Printers window
- 16There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 17How to identify your Operating System (OS) for Windows or Mac
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19Where can I find my Brother printer's serial number?
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 22How to delete the registry information and files related to the printer driver
- 23How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 24I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 28(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 29(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31Can I use my car cigarette lighter socket to charge the battery?
- 32Installing the software (for Windows)
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 35The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 36How to install Brother software on a computer not connected to the Internet
- 37Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 38How do I uninstall the printer driver?
- 39(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 40The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 41How to use P-touch Library
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I connect the printer via Bluetooth®?
- 47Error messages do not appear when using the USB connection of my printer.
- 48How do I transfer templates or other data from the computer to the printer?
- 49How do I print vertical text? (P-touch Editor 5.x for Windows)
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)