FAQs & Troubleshooting
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151 Results
- 1What is the default password for my Brother machine?
- 2I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Vertical colored streaks or bands appear on the page
- 5The color of your printouts is not what you expected
- 6Replace the Waste Toner Box
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Enable the Brother machine's network interface.
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11Paper is Jammed Inside the Machine
- 12Replace the Toner Cartridge
- 13The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 14I cannot scan via network.
- 15Add your Brother machine with AirPrint (macOS)
- 16Wrong Toner Cartridge
- 17Media Type Mismatch or Media Mismatch
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21The printer status is Offline or Paused.
- 22Document Jam
- 23Cooling Down
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 26Export an address book and import it to another machine
- 27Set Telephone Line Compatibility for Interference and VoIP Systems
- 28Install the Brother Mobile Connect application (for mobile device)
- 29Too Many Trays
- 30Reset the Network Settings to the Factory Settings
- 31Can I print in monochrome if one of the color toners run out?
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34Control Printer Driver settings (only available for Windows)
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Paper is Jammed in the Back of the Machine
- 37Replace the Drum Unit
- 38Uninstall the Brother Software and Drivers (Windows)
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Check the remaining ink or toner level (Linux)
- 44When I print images, the quality is not good (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50What is the difference between the toner cartridge and the drum unit?