FAQs & Troubleshooting
![]() |
Popular |
340 Results
- 1Replace Drum
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Replace the Toner Cartridge
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Document Jam
- 6"Offline" appears on the Status Monitor.
- 7Paper is Jammed in the Paper Tray
- 8(Video) Load A4/Letter paper
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Paper is Jammed inside the Machine
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Paper is Jammed in the 2-sided Tray
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21Drum !
- 22Paper is Jammed in the Back of the Machine
- 23Reset the Network Settings to the Factory Settings
- 24Install the optional lower tray
- 25Print the Network Configuration Report
- 26I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 27Wrinkles or creases
- 28The printer status is Offline or Paused.
- 29Add your Brother machine with AirPrint (macOS)
- 30Set up a Scan to Network Profile
- 31Black lines down the page
- 32Toner Low or Prepare New Toner Cartridge
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Enable the Brother machine's network interface.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36How to identify your Operating System (OS).
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Easy Scan to E-mail
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Curled or wavy
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Faint
- 44Select Receive mode.
- 45Confirm that a FAX I sent was received correctly.
- 46Use Universal Print (Windows)
- 47Print on Both Sides of the Paper (Macintosh)
- 48Print on Both Sides of the Paper (Windows®)
- 49(Video) Set up your Brother machine
- 50(Video) Connect telephone line and power cords