FAQs & Troubleshooting
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253 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3Jam Inside (With Video Instructions)
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Jam Rear (With Video Instructions)
- 7(Video) Load paper (Legal)
- 8Document Jam (With Video Instructions)
- 9I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Jam 2-sided
- 13"Offline" appears on the Status Monitor.
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Toner Low or Prepare New Toner Cartridge
- 17Jam Tray (With Video Instructions)
- 18The printer status is Offline or Paused.
- 19What is Brother iPrint&Scan?
- 20Drum !
- 21(Video) Load A4/Letter paper
- 22Manual Feed
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Add your Brother machine with AirPrint (macOS)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Drum End Soon
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Clean the drum unit
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Curled or wavy
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Load paper in the paper tray
- 35Reset the network settings to the factory default
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37Enable the Brother machine's network interface.
- 382-sided Disable or 2-sided Disabled
- 39How to identify your Operating System (OS).
- 40(Video) Unpack your Brother machine
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43Wrinkles or creases
- 44Black lines down the page
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47Set up your Brother machine on a wireless network.
- 48Self-Diagnostic
- 49I can print but cannot scan via network. (For Windows)
- 50Faint